Soul Compass Consulting LLC

Your Safety, Privacy & Rights

Our commitment to you

Soul Compass will listen without shaming, blaming, pressuring, or judging you. You will be treated with respect regardless of your background, beliefs, identity, family structure, past decisions, or current circumstances. We will not force you to disclose painful details or tell you what decision you must make.

Confidentiality

Information you share in a private session will be treated as confidential and will not be casually shared. Records will be handled with reasonable privacy and security safeguards. Email, text, websites, and video platforms carry some privacy risk, so please avoid sending highly sensitive details through ordinary text or email whenever possible.

Honest limits to confidentiality

We cannot promise absolute secrecy. Information may need to be disclosed when you give written permission; when there is a serious and immediate safety concern; when abuse, neglect, or exploitation must be reported; when a court or law requires disclosure; when needed to address payment disputes or protect legal rights; or when service providers need limited information to operate the business.

In family, group, or workshop settings, other participants will hear what is shared. Everyone is expected to protect one another’s privacy, but Soul Compass cannot guarantee that another participant will keep information confidential.

Your rights as a client

• To be treated with dignity, kindness, cultural respect, and without discrimination.
• To understand the service, fees, privacy limits, and cancellation policy before participating.
• To decide what you share and to decline any question or activity.
• To ask questions, request reasonable communication accommodations, or raise a concern without retaliation.
• To request correction, access, or deletion of certain information when permitted by law.
• To stop services at any time and seek support from another provider.

Soul Compass Consulting LLC

Client Services Agreement & Informed Consent

Nature of service. Soul Compass provides non-clinical coaching, supportive guidance, education, structured reflection, parent support, workshops, and facilitated conversations. Services may help you explore concerns, identify goals, build practical skills, and make your own decisions. No particular result is promised.

Your responsibility. You remain responsible for your choices, actions, personal safety, and medical or mental-health care. You may decline a question, request a pause, or end services. We may recommend a licensed professional or discontinue services when your needs fall outside our scope.

Relationship. This is a coaching/consulting relationship. It does not create a therapist-patient, physician-patient, attorney-client, fiduciary, guardian, or emergency-response relationship.

Communication. Scheduling is handled directly by phone, text, or email. Sessions may be in person, by phone, or through Zoom, FaceTime, or Microsoft Teams. Messages may not be seen immediately.

No recording. No one may record, photograph, screenshot, livestream, transcribe with an automated tool, or use an AI note-taker during a private session, family session, group, or workshop without advance written permission from Soul Compass and every affected participant.

Ending services. Either party may end services. Soul Compass may pause or end services for nonpayment, repeated missed appointments, harassment, threats, boundary violations, conflicts, needs beyond scope, or safety concerns. When reasonable and safe, referral information may be offered.

Soul Compass Consulting LLC

Privacy Notice

Information we may collect

• Name, contact information, date of birth, emergency contact, guardian information, and scheduling details.
• Information you voluntarily share about your life, relationships, family, grief, trauma history, goals, preferences, safety, and support needs.
• Payment status, transaction identifiers, attendance, communications, consent records, session notes, and incident documentation.
• Basic website, device, browser, IP address, cookie, and form-submission information collected by the website or service providers.

How information is used

Information may be used to provide and personalize services, schedule appointments, communicate, process payments, keep appropriate records, protect safety and rights, prevent misuse, comply with law, and improve business operations.

When information may be shared

Information may be shared with your written permission; with vendors that support the website, communications, video, payment, or record systems; for safety or legally required reports; in response to a valid legal demand; or to resolve payment disputes and defend legal rights. Soul Compass does not sell sensitive client information or a minor’s personal data.

Your requests

Subject to applicable law, you may ask to access, correct, or delete certain information. Identity verification and legal, payment, safety, or dispute-related exceptions may apply. Contact Journey@soulcompassconsulting.services, call 469-412-0433, or write to 3500 Oaklawn Ave, Suite 460A PMB, Dallas, TX 75219.

Children

Children under 13 may not submit booking or intake information directly. A parent or legal guardian must complete the process. All minor services require parent or legal-guardian involvement.

This is a privacy notice for a non-clinical coaching business. It is not represented as a HIPAA Notice of Privacy Practices.

Soul Compass Consulting LLC

Payment, Cancellation & Virtual Services

Payment and cancellation

• Payment is required when booking. An appointment is not reserved until payment is received unless otherwise agreed in writing.
• Cancel or request one reschedule by call, text, or email at least 48 hours before the appointment.
• A timely cancellation may receive one rescheduling credit that must be used within 30 days, subject to availability.
• Late cancellations, missed appointments, and appointments that cannot continue because of the client’s device, connection, privacy, or location are nonrefundable and nontransferable.
• Once a session, group, workshop, or consulting service begins, payment is nonrefundable.
• If Soul Compass cancels and cannot offer a reasonable replacement, you may choose a reschedule or refund for the undelivered service.

Cancellation contact: 469-412-0433 or Journey@soulcompassconsulting.services

For phone or video services

• Participate from a private, safe location and use headphones when appropriate.
• Do not participate while driving, operating machinery, or in another unsafe situation.
• At the beginning of a session, provide your current physical location and emergency contact if requested.
• Tell us if another person enters the room or your privacy is compromised.
• If video fails, we may attempt to continue by phone. If contact is lost during a safety concern, emergency contacts or emergency services may be contacted.

Remote platforms can experience interruptions, unauthorized access, or overheard conversations. Reasonable precautions will be used, but uninterrupted service and complete platform security cannot be guaranteed.

Soul Compass Consulting LLC

Minor, Family, Group & Workshop Addendum

For clients under 18

• A parent or legal guardian must authorize and remain involved in services.
• The guardian must disclose custody restrictions, protective orders, or another person’s decision-making rights and provide documentation if requested.
• For an in-person client under age 15, a parent or guardian must remain onsite and participate or remain immediately available as directed.
• For ages 15 through 17, the level of parent involvement is determined individually, but guardian involvement remains required.
• The parent or guardian receives a summary after every session and all relevant safety information. Additional detail is handled individually based on age, goals, family circumstances, safety, and law.
• Services are supportive and educational, not therapy, diagnosis, treatment, forensic interviewing, or custody evaluation.

For families, groups, and workshops

• Protect other participants’ names, stories, images, contact information, and statements.
• Discuss your own learning without identifying another participant.
• No harassment, threats, retaliation, unwanted contact, selling, solicitation, recording, screenshots, livestreams, transcription tools, or AI note-taking.
• Do not pressure anyone to disclose trauma, abuse, medical information, or private family details.
• Soul Compass may remove someone whose behavior is unsafe or disruptive. Removal for misconduct does not create a refund right.